If you’ve ever wanted to get paid to work from home without having to interact with customers face to face, this post is for you. Today, we’re diving into remote job opportunities where you get paid to listen and receive phone calls.
These jobs put you in a unique position where you’re not interacting directly with the client, but rather assessing the customer service quality and ensuring procedures and policies.
It’s commonly known that some people relish these jobs while others find them quite challenging. Like any job, it all comes down to personal preference.
In this post, we will discuss 5 remote customer service jobs that you could practice from the comfort of your home. We will also go through the necessary skills required for success in this area.
Best Website that Pay for Reviewing Calls
Hungerrush.com is currently seeking qualified candidates for the position of Call Center Quality Assurance Specialist.
This is a remote, full-time position that will allow you to evaluate customer support performance from the comfort of your own home.
The ideal candidate will have excellent communication and interpersonal skills, a strong attention to detail, and knowledge of the customer service industry.
Experience in call center quality assurance is preferred but not required.
Notable among the various responsibilities in this position are:
Call Quality Assessment.: You’ll listen to pre-recorded calls to determine whether agents are performing according to company policies, observing scripts, and following company policies.
Data Accuracy: You’ll need to verify the information provided during customer interactions, highlighting any discrepancies or errors.
Feedback and Coaching: Provide constructive feedback to agents and supervisors based on your evaluations.
Documentation & Reporting: You’ll keep accurate records of all evaluations and generate regular reports summarizing your findings.
Training Support: You’ll also collaborate with training teams to develop materials based on common trends identified during audits.
The expected pay rate for this role ranges between $21 and $33 per hour, with an average of $26.
How to Apply?
To apply for this role, you’ll need a high school diploma (or similar), two years of call center or service-related experience, familiarity with Microsoft Office Suite, and effective communication skills
List of Websites that pay you for listening phone calls
American Express
The first customer service remote job we’ll be discussing is offered by American Express. A well-known credit card company, American Express, often hires remote customer success and customer support jobs.
To apply, simply visit the American Express website, click on ‘Jobs’, and type ‘work from home’ in the search bar. As of now, they have over 317 open home-based positions.
Williams Sonoma
Next, we will look at Williams Sonoma, a retail company that deals mainly with cookware and homeware. They own several companies including Pottery Barn and PB Teenage. Most, if not all of their customer service representative jobs, are work-from-home.
The perks of working here include discounts on their products of up to 40%, a $500 monthly performance bonus, a $250 referral bonus, and a $300 bonus for perfect holiday attendance.
Brightwheel
Next on our list is Brightwheel. They are searching for an experienced Quality Specialist to join their Enablement Quality team. The role is expected to monitor sales calls, demos, and other support calls for quality, process, and performance.
You’ll also need to create reports for each call review, identify trends and best practices, produce regular reports, and maintain system data as required. You’ll also offer quality initiatives and training sessions.
This role offers $24 to $26 an hour plus competitive benefits packages that include medical, dental, vision, and generous paid parental leave. Prior experience in the Quality Assurance field is preferred, but not required.
Working Solutions
Working solutions specialize in customer care and support and have various working from home opportunities. The company rewards its agents with incentives such as bonuses after the first month of employment and $100 per week from October through December.
To apply for this job, one must have a quiet office space and a fast internet connection. Check out their website for additional requirements before applying for this job.
Humanatic
Lastly, here is a bonus recommendation- Humanatic. Although the pay may not be as high as the prior jobs, you could earn up to $4.50 per hour reviewing calls as an independent contractor.
You can earn real money by clicking the button to answer a simple question, listening to a recorded phone call, and then earning the money.
How much does humanatic pay per call
Your Humanatic account will be credited a certain amount every time you review a call. As soon as you have earned at least $10, you can request payment through PayPal.
Depending on your accuracy, you can earn $1-$4.50 per hour, according to Humanatic. Payments are issued within 24 hours of your completion of the review. You can choose to be paid via PayPal or check. Payments are made on a bi-weekly basis.
Top 4 Skills Needed in Customer Service Remote Jobs
These jobs are pretty simple, If you’re looking to be successful in this kind of job, there are three skills you need to work on:
- You must be focused on not only what the problem is, but what the solution can be.
- Understanding Communication is key. This skill would help you decipher the issues that customers face even if they struggle to communicate them.
- Connecting and understanding the customers’ problems is essential for building and maintaining customer relationships.
- Most of the time, you have to repeat yourself to make the customer understand what you’re saying, which can be frustrating but you have to remain patient and respectful.
